Shield Edge Technologies is in the business of supporting Information Technologies.   In order to support its clients, client information is shared on a regular basis with the highest levels of access with Shield Edge.   This policy is to cover what we do with that information and how we safeguard it.

Collected Information:

Shield Edge Technologies goes to great measures to document its client’s networks so that the client may better understand their own systems and may share with other third parties as the clients deem necessary.   Shield Edge does NOT share information directly with any other third party without a client’s direction, but will instead release the information to the client who can then control the flow of information.

Clients no longer being serviced by Shield Edge will have their network information available for no less than three years in the archives and digitally stored by Shield Edge unless that data is stored at a third party site which requires that the data be removed earlier.  We have found that, from time to time, a former client will need assistance in locating the information that they have misplaced.  This is done as a continued service and professional courtesy with the same level of safeguards as an active client.

Shield Edge stores client information on their own systems using encrypted storage to make certain that the data may not fall into the hands of an unauthorized third party.

Remote Access of Information:

Shield Edge’s mission to serve our clients efficiently and with as much alacrity as possible necessitates that we must remotely access our client’s systems regularly to resolve issues.   All remote control access into clients’ systems is encrypted.

Communications with the client:

Shield Edge will not transmit the username and password of a system together in clear text.  If there has not been an encryption method setup between the email recipients, then either two separate communication methods or a secured channel will be used to transmit separated credential information.

If you have any questions or concerns about Shield Edge’s use or protection of information, please do not hesitate to call us.

Third Party Disclosure:

Client Risk Disclosure – Use of Third-Party Software Services – N-Able

As part of the services we deliver, we utilize third-party software licensed from Various Companies thier affiliates collectively refernced as Third Party Provider (TPP). The use of this software is subject to each Vendor’s End User License Agreement (EULA), which may be updated by them at any time and without prior notice.

Key Client Impacts:

  • Data Retention: Upon termination of our services or TPP’s, your data held in their solution may be permanently deleted after 30 business days. While we keep multiple solutions to some information, the historical data unique to TPP on performance and other metrics will go away if we ever cancel the service.  If this historical data is important to you, we strongly recommend maintaining independent backups of all critical information, such as the monthly reporting.
  • Service Limitations: TPP products are not guaranteed to be error-free or uninterrupted. We take reasonable steps to ensure uptime, but some functions may be subject to third-party performance and there is very little control we have to resolve the issues without their help.  Because of this, we do not guarantee access at every possible moment.
  • Data Privacy: Your data may be processed by a TPP and its providers to deliver services, improve performance, and comply with legal obligations. No sensitive health information (e.g., HIPAA-regulated data) should be stored unless explicitly covered by a signed Business Associate Agreement.
  • Intellectual Property: All third-party software remains the property of the vendor. We may integrate this solution into other solutions, but since we don’t own it, there is no guarantee we will always have access to it.

Your Responsibilities:

  • Comply with all reasonable use terms as required by our agreement and the third-party EULA.
  • Maintain updated credentials and access control to the software or services provided through us.

Limitation of Liability:

While we strive to provide uninterrupted, seamless service and data protection, our liability related to the software and services is limited. In no event shall we be responsible for indirect or consequential damages, and liability is capped at a portion of service fees paid, as defined in your agreement with us.  If a client does not have an agreement with us, we take no liability for any actions, errors or omissions whether indirect or direct that effect the client.

If you have questions about these terms or would like to request additional data protection measures, please contact our support team.